There postage charge of £4.95, no matter the size of your order and parcel. All orders are usually dispatched in 2-3 working days from the Stampin’ Up! warehouse in Germany, with the courier UPS.
For online orders – Once your order is dispatched, a copy of your tracking number will be available to view in ‘Your Account’ in my Stampin’ Up! online shop. If you need assistance with this, please contact me directly and I can forward a copy of your tracking number to you.
For phone orders – Once your order is dispatched, a copy of your tracking number will be emailed to you. If you need assistance with this, please contact me directly and I can forward a copy of your tracking number to you.
You can track your parcel directly on the UPS website here. Keep an eye on this and the website will inform you which day your parcel will be ‘Out for Delivery’.
Delivery times do vary depending on the time of year, but you can expect to receive your order within 3-5 working days from ordering.
I welcome and accept orders for delivery in the following countries; France, Germany, Austria and Holland.
What happens if an item is back ordered?
If an item on your delivery note shows ‘OB’ that means the item is On Backorder. If you would like assistance with this, please contact me and I can advise you on the status of the item. You will not be charged any additional postage for back ordered items.
What if I’m not happy with my order when it arrives?
If something is not right with your order please get in touch as soon as possible and I will help you.
How can I contact you?
The fastest way to contact me is over the phone, (01524) 561059. Calls are taken between the hours of 10 am – 6 pm, Monday – Friday. 10 am – 1 pm on Saturdays. If I am unavailable please leave your name, message and contact number. I will return your call as soon as possible.
What if I’m really happy with my purchases and have made a wonderful project and want to show you?
I LOVE receiving emails of pictures of projects you’ve made. You never know it may be proudly displayed on my blog for the world to admire! Please do email me at firstname.lastname@example.org